We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns & Refunds
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will replace your item for free or provide a full refund only if,
- We have sent you an incorrect item. (ex. you ordered a iPhone 14 case and we sent you iPhone 8 Case) in which case you must notify us at support@thearmourcase.com immediately (within 48 hours of receiving the order) with pictures and video of wrong item along with packaging and proof of purchase
- You have received a broken or damaged item, in which case you must notify us at support@thearmourcase.com immediately (within 48 hours of receiving the order) with pictures and video of damaged or broken item along with packaging and proof of purchase.
You (Buyer) will have to pay the return shipment and an admin fee of 25% of total order value to send the product back to us if,
- You do not want the product you have received or you have changed you mind, in which case you must notify us at support@thearmourcase.com immediately (within 48 hours of receiving the order) and item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- you have ordered wrong product and want to return it , in which case you must notify us at support@thearmourcase.com immediately (within 48 hours of receiving the order) and item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We DO NOT provide return or refund if,
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address, Not at home to receive delivery, reject delivery, provide insufficient delivery address, or return shipment without authorization)
- The Item is damaged by you.
- You refuse to accept the item.
- You return the item without getting written authorisation from us.
How To Start The Return Process
To start a return, you can contact us at support@thearmourcase.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return and receiving authorisation by us will not be accepted.
You can always contact us for any return question at support@thearmourcase.com.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items) Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, used items or gift cards.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different case (The product you want to exchange must be unused and in its original packaging) . You must contact us first and we will guide you through the steps. For exchanges you (the customer/buyer) is responsible for
- Paying return shipping to the address we provide and provide valid tracking.
- paying a $10 fees per item for handling and reshipment of exchanged product.
Exchange product will only be shipped when we receive the original shipped product back.
Please Note: Please do not send your purchase back to us unless we authorise you to do so or we will not be able to process your refund, Return or exchange.
Order cancellation or Changes in Order
If your order has been paid and you need to make a change or cancel an order, you must contact us at support@thearmourcase.com within 12 hours of placing the order, we will not be able to accept any change or cancellation request after 12 hours have passed since you placed the order.
Order Not Received
If your item has not arrived within 30 days business days after you placed your order, please contact support@thearmourcase.com and we will promptly take care of you.
IMPORTANT: Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.
We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery.
If you haven’t received your order despite tracking being marked as “Delivered”, please reach out to the shipment carrier for assistance.
How Long Does It Take to Process Refund
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@thearmourcase.com.
Please Note: in above policy you/your means buyer/customer
This policy is in effect from 1 February 2023.