Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thearmourcase.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***w –
This case works. It’s easy to install on your phone. The screen and camera still work in the case. No water got in my case when submerged in water. The case is not too thick either.
Customer –
Sits securely to the phone, still not under water used.
G***r –
Delivered timely. Tested under water (at around 5inch depth) for around 8 hours – no leakage.
S***m –
This is a very sturdy and well made case. My iPhone fits snug in the case and is very responsive through the built in screen protector. Calls and music are as clear as if there was no case at all. The charger cutout is large enough so larger cables can be plugged in. I am overall very impressed.
B***i –
We took my dog to a local community pool event where they let the dogs swim in the pools before they drain them for winter.
I really wanted to document our dog having fun in the water for my husband since he couldn’t be there.
This case kept my phone safe while I was watching our dog play. I was able to take a lot of great videos to share with my husband later!
L***g –
I love this iPhone case! It is made of good quality materials and is very durable. It protects my phone from accidental drops.
A***V –
We were looking for something like this for my husbands phone since he works in construction. It’s cover and protects his iPhone beautifully! Every single area of the phone is protected!! He has dropped the phone several times and thankfully nothing has happened to the phone!! Touch sensitivity works perfectly fine also.
G***g –
That it works and doesn’t leak!!
This is a reliable & sturdy waterproof case. I feel like my phone is 100% protected from drops, water, etc. I tested the phone case (not knowing I didn’t close the case all the way), and water still didn’t get inside! I was amazed. What I love about this case is that it is waterproof and ULTRA thin.
Fits well as expected. Nice design and color. Made of good quality materials. Not one scratch and no damage. So glad I bought it!